1. Introduction

                                           Welcome to Kitchenline. We are a Lahore-based interior solutions company specializing in custom kitchens, built-in wardrobes, interior & exterior doors, modern media walls, bed back wall designs, and tailor-made furniture. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website kitchenline.pk or contact us for our services.

By using our website or reaching out to us, you agree to the terms outlined in this policy.

2. Information We Collect

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Home or project address (for site visit bookings)

b) Project-Related Information

  • Type of project (kitchen, wardrobe, furniture, etc.)

  • Room dimensions or floor plan details

  • Design preferences and budget range

c) Website Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website or source

3. How We Use Your Information

  • Respond to your inquiries and schedule home consultations

  • Prepare customized design proposals and quotations

  • Process and manage your project from design to installation

  • Send updates about your ongoing project

  • Improve our website experience and services

  • Occasionally send relevant promotional content (you may opt out at any time)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Share Your Information

  • Service Execution: With our internal design and installation team to carry out your project

  • Legal Compliance: If required by Pakistani law or a lawful government request

  • Business Protection: To protect the rights, safety, or property of Kitchenline or its clients

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience:

  • Functional cookies – to keep the website running properly

  • Analytics cookies – to understand how visitors use our site (e.g., Google Analytics)

  • Social media cookies – from platforms like Instagram and Facebook embedded on our site

You can disable cookies through your browser settings; however, some parts of the website may not function as intended if you do so.

6. WhatsApp & Social Media Communication

We use WhatsApp (0322-4091959), Facebook, and Instagram to communicate with clients. Messages sent via these platforms are subject to their respective privacy policies. We only use these channels to respond to queries and share project-related information.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our team is trained to handle client information with confidentiality. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal and project information for as long as necessary to fulfill the purpose it was collected for — typically for the duration of your project plus a reasonable period afterwards for after-sale support and warranty purposes.

9. Your Rights

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate information

  • Request deletion of your data (subject to legal or contractual obligations)

  • Opt out of promotional communications at any time

To exercise any of these rights, please contact us at the details below.

10. Third-Party Links

Our website may contain links to third-party platforms such as Instagram, Facebook, and Google Maps. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

11. Children’s Privacy

Our services are intended for adult homeowners and property developers. We do not knowingly collect personal information from children under the age of 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

Kitchenline Kitchens & Wardrobes 📍 Bedian Road, Lahore, Pakistan 📞 0322-4091959 📧 info@kitchenline.com 🌐 kitchenline.pk

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